How should I respond to a paper view request from Turnitin?

Have you received one of these strange emails from Turnitin before requesting access to a student paper in your unit? What does it mean and how should you respond? Here is some helpful information about what to do if you receive a paper view request from Turnitin.

What is a Turnitin paper view request?

When Turnitin finds matching text in another student paper, the Convenor must request access to the paper in order to view the full text. This request generates an email from noreply@turnitin.com to the Convenor/s of the course asking them to reply to the email with the de-identified student work if they wish to grant permission.

What should I do if I receive this email?

Forward the email to the MQ Privacy Officer at privacyofficer@mq.edu.au.

How will the Privacy Officer help me?

The Privacy Officer will advise you on whether it is worthwhile responding and if so, de-identify the student work for you to send back.

Can you tell me the finer details?

The following guidelines outline how we respond to a Turnitin Paper View Request at Macquarie. As long as the student work is completely de-identified, then it is ok to reply to the request and share the text in question. Of course, it is your decision as to whether you respond, with the idea being that the academic community work together to investigate potential cases of plagiarism. If the text matching percentage is very low, then it’s not usually worthwhile pursuing. However, it there is a very high match found then it is useful to follow-up.

Text Match

1% to 30%            Low

  • Convenor notifies the Privacy Officer by forwarding Turnitin email to privacyofficer@mq.edu.au
  • Privacy Officer logs the request on the Turnitin Request Register
  • Turnitin request not replied to

31% to 74%         Medium

  • Convenor notifies the Privacy Officer by forwarding Turnitin email to privacyofficer@mq.edu.au
  • 31% + deemed worthwhile pursuing
  • Privacy Officer will verify the source of the request check (valid source)
  • Privacy Officer will de-identify student work
  • Privacy Officer will reply to the Convenor with the de-identified student work for the instructor to reply to Turnitin to grant permission

75% to 100%         High

  • Convenor notifies the Privacy Officer by forwarding Turnitin email to privacyofficer@mq.edu.au
  • 74% + should be pursued
  • Privacy Officer will verify the source of the request check (valid source)
  • Privacy Officer will de-identify student work
  • Privacy Officer will reply to the Convenor with the de-identified student work for the instructor to reply to Turnitin to grant permission
  • The Convenor is recommended to action the request and follow up with Turnitin

If you have any more questions or concerns about this process, please email ilearn.help@mq.edu.au.

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