Cookie Monster - still from http://laughingsquid.com/cookie-monster-teams-up-with-grumpy-cat-to-break-the-internet/

Is iLearn down, or is it just me?

Like all technology, iLearn can sometimes seem to experience a technical hiccup, become slow or even go offline. But any number of things could actually be the cause of this – such as your broadband connection, or the wireless network on campus, or maybe Cookie Monster decided to break the internet.  Here are a few simple steps to work out what’s causing the problem.

1. Check status.ilearn

Find out whether there’s an iLearn outage or technical issues affecting Echo, iTeach or Turnitin: visit http://status.ilearn.mq.edu.au/

2. Are other websites working?

Try to access Macquarie’s home page at http://www.mq.edu.au/
or the Library at http://library.mq.edu.au/.  Both of these are publicly accessible. The only reasons you should have any difficulty reaching them are:

  • a temporary network failure between your Internet Service Provider (ISP) and Macquarie;
  • a temporary failure of the server you are trying to reach;
  • your ISP is blocking access to the server you are trying to reach. This is unlikely, but if your ISP is your employer then there is a remote chance of it happening.

3. Is it a temporary outage at MQ?

Check the notices section of This Week At Macquarie to see if there’s any IT Maintenance scheduled,  or follow @mqu_it on Twitter for the latest news about any unscheduled outages.

4. Test your internet speed

Try a speed check of your internet connection via a site like http://www.speedtest.net/ (on the results page you can see how your connection compares with national and global averages – interesting).

If all else fails, restart your computer, try a new browser and check your settings.   If technical problems persist, please email ilearn.help@mq.edu.au.

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