Like all technology, iLearn can sometimes seem to experience a technical hiccup, become slow or even go offline. But any number of things could actually be the cause of this – such as your broadband connection, or the wireless network on campus, or maybe Cookie Monster decided to break the internet. Here are a few simple steps to work out what’s causing the problem.
1. Check status.ilearn
Find out whether there’s an iLearn outage or technical issues affecting Echo, iTeach or Turnitin: visit http://status.ilearn.mq.edu.au/
2. Are other websites working?
Try to access Macquarie’s home page at http://www.mq.edu.au/
or the Library at http://library.mq.edu.au/. Both of these are publicly accessible. The only reasons you should have any difficulty reaching them are:
- a temporary network failure between your Internet Service Provider (ISP) and Macquarie;
- a temporary failure of the server you are trying to reach;
- your ISP is blocking access to the server you are trying to reach. This is unlikely, but if your ISP is your employer then there is a remote chance of it happening.
3. Is it a temporary outage at MQ?
4. Test your internet speed
If all else fails, restart your computer, try a new browser and check your settings. If technical problems persist, please email firstname.lastname@example.org.