Everyone needs a little help sometimes……

Everyone needs a little help sometimes……

Whether staff or student, at times we could do with a little bit of (iLearn) help.

Want to know how to get some iLearn help for yourself or know where to point students?

Staff

  • email ilearn.help@mq.edu.au
  • lodge a ticket with OneHelp
  • Quick guides (includes  videos)
  • Info Sheets (Tips, tricks, tool guides, checklists and more in-depth resources to help you get the most out of iLearn)
  • FAQs (access via this link or by this in the red bar across the top of the screen in iLearn Help me icon in iLearn )
  • One to one appointments  (email ilearn.help@mq.edu.au to request)
  • Drop-in Clinics run twice a year two weeks prior to and first week of semester
  • Training – there is always a plethora of online or face-to-face training going on.  Teach a man to fish……

Students

People often lament that there is no help for students, however, this is soooo not the case.

  • lodge a ticket with OneHelp
  • email help@mq.edu.au
  • Guides for students
  • FAQs (access via this link or by clicking the help icon in the red bar across the top of the screen in iLearn ) Help me icon in iLearn

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